Our special guest, Miya Knights, has observed the retail industry from above and within and joins the podcast to provide a fresh view on what omnichannel really means and how retailers can achieve it.
- What role will new and emerging retail technology play in the modern store? How can retailers change and adapt at the same pace as customers? Is Amazon on its way to monopolizing retail? Why are so many retail giants still resistant to change?
- We ask these questions and more of our special guest, Miya Knights, the Director and Publisher of Retail Technology News. Miya has nearly 20 years of experience as a journalist, editor, author, and research director, and she regularly appears on networks such as BBC and Sky News to comment on emerging retail trends and retail technology. She’s been able to observe the retail industry from above and within, and she joins the podcast to share with us her thoughts on the glacial pace of change from top players, the retail technology necessary to enable omnichannel experiences, and why retailers need to stop thinking in terms of channels and departments. Miya is convinced that retailers must learn from tech giants like Amazon in order to create a truly memorable experience that puts the customer above all else.
Check out more insightful conversations with industry experts at:
Customer Centric Retailing Podcast Page
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