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What really drives performance at work?

It’s a question many leaders and learning professionals wrestle with — and one that my guest, Paul Matthews, has spent decades exploring.

In this wide-ranging conversation, Paul challenges some of the most common assumptions about training and learning. Drawing on insights from his three books — on informal learning, capability building, and learning transfer — he explains why so many well-intentioned programmes fail to create real behaviour change, and what organisations must do differently.

We cover a wide range of topics, including:

• Why people learn best through activities, not content
• How capability depends on both the individual and the environment
• What your SatNav can teach you about turning learning into performance
• The link between diagnostics, performance consulting, and business outcomes
• How culture can “eat training for breakfast”, and often does
• Designing learning like an engineer: with purpose, precision, and clear success criteria
• Why AI is fast becoming “the world’s tutor” — and what that means for L&D and leaders
• Practical examples of organisations turning learning into sustained performance

Whether you’re a leader, an L&D professional, or simply someone curious about how people grow, this episode offers powerful insights into what actually helps people change behaviour — and what gets in the way.

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