Speaking harshly, rudely and in a hurting manner is also an act of violence. Harsh words remain like wounds and don’t heal easily. Whereas sweet and loving words leave a good feeling and can go a long way in healing and making others happy.
Even if one cannot always oblige one can at least speak obligingly and in a kind manner.
( https://saibalsanskaar.wordpress.com/2015/09/04/good-tongue-bad-tongue/)
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