In this episode, I interview Christina & Scott Beckett of USA Roller Chain & Sprockets on the role core values play in maintaining their company culture as they scale their family-owned organization. Lots of great advice shared from two well-respected entrepreneurs as we cover topics such as:
- Knowing the who, what, where, when, and why.
- Setting clear expectations to avoid mutual mystification.
- Realizing that not every prospect will be a good fit.
- Sticking to your core values and never negotiating with non-negotiables.
- Always telling the customer the truth.
- Building skills through cross-training.
- Constantly rehearsing, reviewing, and revising your processes.
- Leaving your work at work.
- Being moldable and willing to embrace change.
- Identifying and learning from the golden nuggets in every situation.
- Being excited for people and showing appreciation.
- Having an attitude of gratitude.
