#salesleaders who have been promoted from an individual contributor role have most likely not been trained on having a difficult conversation.
Even tenured leaders, have you been given a framework to use? role-play with a trusted advisor/ coach?
Do we understand the components of a difficult conversation and the impact it can have on our audience and our team if delivered incorrectly?
Tune in to my conversation with Gaetan Pellerin, Negotiation Consultant, author and Communication Coach where he breaks down key components of a difficult conversations.
Are we taking the time to prepare before having a difficult conversation? Check in with ourselves? Anticipate triggers we may have based on the feedback of our audience? Can we become an observer? Are we focusing on the outcome while managing the relationship or are we prioritizing being liked?
I guarantee you will take something away that will may make your next difficult conversation, a little less difficult.
[00:04:34] Mindfulness in Difficult Conversations
The shift from mindful negotiations to mindfulness in difficult conversations, the challenges in conversations, and the role of ego and scenario planning in making conversations difficult.
[00:10:18] Reacting in the moment
Discussion on how people react under pressure and the fear of negative news affecting relationships.
[00:11:03] Sight of the purpose
The importance of maintaining focus on the objective of the conversation and not getting derailed by emotions.
[00:15:40] Power of silence and observation
The significance of asking questions, listening, and observing in sales conversations, and the benefits of being present and mindful.
[00:21:09] The Importance of Being Curious
Curiosity is key in sales calls to understand the other person's reality and differentiate yourself from other salespeople.
[00:26:48] Vendor vs Partner
The difference between being a vendor and a partner lies in understanding the client's world and delivering solutions related to their needs.
[00:29:00] Transitioning to a Management Role
The challenge of transitioning from an individual contributor to a management role and the importance of setting expectations and shifting focus.
[00:31:15]Setting Expectations and Role-
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