Unlock the secrets to transforming every customer interaction into a golden opportunity as Stacy Sherman, a maven of CX excellence, joins us to pick apart the customer experience puzzle.
Join our exploration into the integral role of empathy and communication in business, the surge of artificial intelligence in customer experience, and how to marry AI with the irreplaceable human touch to elevate your business game. Don't just listen—transform with us.
Links and Resources
Episode 58 - Creating a Great Customer Experience with Stacy Sherman - https://www.sidmeadows.com/episode58
Net Promoter Score (NPS) - https://www.retently.com/blog/good-net-promoter-score/
Blog Post - Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash - https://doingcxright.com/2024/03/01/ensuring-customer-loyalty-a
Connect with Stacy:
Doing CX Right - https://doingcxright.com/
Doing CX Right Podcast - https://doingcxright.com/podcasts/
Stacy on LinkedIn - https://www.linkedin.com/in/stacysherman
Stacy on Twitter - https://twitter.com/stacysherman
Stacy on Instagram - https://www.instagram.com/doingcxright/
Stacy on YouTube - https://www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A?reload=9
The workplace is changing faster than the conversations guiding it. We’re stepping up with a sharper plan for Season Seven: weekly episodes designed to spark action, challenge assumptions, and give you practical tools to build spaces and businesses that actually work.
Connect with Sid:
Home Page: www.sidmeadows.com
Podcast Website: https://www.sidmeadows.com/podcast
Sid on LinkedIn
Sid on Instagram
Sid on YouTube
The Trend Report introduction music is provided by Werq by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4616-werq License: http://creativecommons.org/licenses/by/4.0/
