Welcome back to another episode of the Real Estate Asset Management podcast!
Today's podcast guest, Rod Khleif, and host Gary Lipsky talk about seizing opportunity in the current real estate environment and what we can expect as it moves forward.
About Guest :
Rod Khleif is a multiple business owner and philanthropist passionate about business, high performance, real estate, and giving back. As one of the country's top real estate and peak performance luminaries. He has also owned over 2000 properties.
Key Points From This Episode:
Current real estate environment and what we can expect
How to prepare for upcoming opportunities
Rod’s upcoming Bootcamp
How to overcome common real estate fears
What's coming for asset management
What a less experienced operator needs to be aware of
How to provide a quality customer experience.
How to take advantage of upcoming opportunities
Tweetables:
“They need to take ownership of the quality of the customer experience.
And boy, you better be all over that. You better be mystery shopping. You better be checking on, you know, do surveys of your tenants, ask them what they think, and look for the critical feedback, you know? You'll get good feedback, but look for the critical feedback, see, who they love, see who didn't treat them well, and deal with it immediately.”{ Rod Khleif}
“When work orders do you have, are you responding? You know, are you following up with your tenants immediately to make sure they're thrilled? What can you do to build a culture at your asset so that people don't wanna leave, you know, make it a family-type thing and focus on that right now.”
{ Rod Khleif}
“Well, what you teach asset management is going to be critical in what's coming. Okay. If you don't run a tight ship where you're staying on top of your KPIs, you know, on your metrics on a weekly basis, maybe even biweekly right now, paying attention to what's going on, paying attention to the competition, what are they marketing at?”{ Rod Khleif}
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Today’s Show Sponsor :
Garzella/Multifamily Risk Advisors https://garzellagroup.com/
