When clients cross boundaries—texting late at night, expecting instant responses, or ignoring cancellation policies—it’s not always their fault. Often, it’s because we’ve unintentionally trained them to believe that behavior is okay.
In this Quick Tip episode, Lianne Kim shares how every interaction with a client is an opportunity to set expectations and uphold boundaries. From response times to communication styles, you’ll learn how to take ownership of the relationship and show clients how to treat you with respect.
In this episode, you’ll discover:
Timestamps:
00:00 – Quick Tip intro: boundaries and client training
02:00 – The travel agent lesson: you train clients from day one
05:00 – Upholding boundaries in communication and contracts
08:00 – Handling cancellations and lateness with fairness
10:00 – Action step: identify one client who needs boundary training
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Instagram: @liannekimcoach
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