In this episode:
- Hourly vs component pay
- desk vs field
- James’s first hurricane deployment and how he ended up working in the help room
- performance cuts/quitter claims
- ALE and mandatory evacuations
- how to pass the State Farm certification exam
- never wear shorts into a cat office
- the chaos and confusion of a cat deployment - even in 2020
- adjuster teams including husband and wife teams
- how many claims a day does an experienced adjuster do
- a roofer threatens to take a swing at Matt
- what in the world is a single interest policy..
- and “what’s brown and sticky?”
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