In this episode, I’m joined by Kayle Rattigan, Head of Customer Service at Sky Betting & Gaming. We talk about Kayle’s introduction to customer service, starting in a hair salon, how not to overcomplicate customer service, Kayle’s hiring strategies putting personality over qualifications, and the adaptation to ‘online’.Kayle shares some really invaluable insight into virtual customer service, looking at the tone of voice in messages, how to engage with staff virtually and his thoughts on whether robots will take over customer service, and his experience using automated customer service products.
This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator, and trainer using business success, sports experience, and a genuine ability to win people over to deliver key messages.
To get in touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
