Welcome to Episode 55 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Mads Fosselius.
Mads is the CEO & Co-Founder of Dixa.
We hear him talk about what he considers to be the key elements of CX in today's day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service.
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You can find Mads online at:
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This podcast is hosted by Gavin Scott, an inspirational and entertaining
Professional Speaker, facilitator and trainer using business success,
sports experience and a genuine ability to win people over to deliver
key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
