So much of what we do, both within Voya as company and the industry at-large can not only benefit from, but is driven by data and analytics. Amid a year of market volatility and financial concern, looking at participant behavior among retirement accounts is more important than ever — and that includes not just actions people are taking, but sentiment. Joining Bill and Heather today is Voya’s own Tom Armstrong, VP, Customer Analytics and Insight, who shares the latest trends based on actual actions of participants over the past year.
Data referenced in this episode includes results from Voya’s internal data as of Dec. 31, 2020.
Bill Harmon is a registered representative of Voya Financial Partners, LLC (member SIPC).
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