What happens when an outsider questions everything about how the towing industry has "always done things"? You get revolutionary ideas like the Price Per Pound recovery pricing system. Norman "Stormin'" Horton joins the podcast to share how he transformed recovery pricing over 30 years ago with a concept that remains relevant—and controversial—today.
Norman walks us through his journey from garage mechanic to successful towing business owner who built and eventually sold a company with 16 trucks and 25 employees. His fresh perspective challenged industry norms and led to breakthrough insights about what towers are really selling: not tow trucks or equipment, but peace of mind.
The heart of our conversation explores the Price Per Pound system—how it works, why it was developed, and common misconceptions. Norman explains how the system functions like a mechanic's flat-rate book, with base rates determined by vehicle weight plus add-ons for complexity factors. This approach gives customers pricing certainty while ensuring towers are fairly compensated for their expertise, regardless of how efficiently they complete recoveries.
Beyond pricing, Norman shares profound wisdom about building a true business rather than creating a job you can never escape. "If you built something you can't leave, you built nothing," he tells us—a powerful reminder for any towing entrepreneur caught in the 24/7 demands of the industry. His emphasis on proper delegation, consistent branding, and customer-focused operations provides a masterclass in towing business management.
Now raising German Shepherds (many serving veterans with PTSD) and advocating for stronger move-over laws, Norman continues to make a difference. His John Hubbard Move Over Act in Alabama demonstrates his ongoing commitment to an industry where professionals deserve respect and protection. Listen for insights that might forever change how you view your towing business.
