In this episode of "The Pilates Business Podcast," host Seran Glanfield explores the pivotal role of client retention in the boutique fitness industry. Delving into the nuances of using data to foster customer loyalty, this episode is full of insights for studio owners seeking sustainable growth. It sheds light on how a deep understanding of studio management data can transform client experiences to powerful retention tools.
Learn about the critical retention metrics that can guide your business decisions, from the financial impact of client satisfaction to leveraging the Net Promoter Score for early detection of retention issues.
Tune in for strategic wisdom and actionable tips to elevate your studio's success.
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