What kind of leader will you be in a crisis? Rocky takes a leap into Southwest Airlines’ customer service guidelines and how they handled the 9/11 tragedy with integrity. Joining us today is special guest Kim Lanning, focusing on a different kind of crisis management: helping families find assisted living, independent living, and memory and in-home care as they age. Lanning talks leading by caring, educating people who have simply “never been told,” and encouraging us all to get a headstart on planning our future.
