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“If you treat an individual as they are, they will remain how they are. But if you treat them as if they were what they ought to be and could be, they will become what they ought to be and could be.”
Quote by Goethe (with slight modifications to ensure the language is inclusive)
Does the way a leader thinks about a team member impact the way they treat them? Absolutely.
And does the way they treat them change the way the team member performs and develops? Again, absolutely.
If we apply Goethe's logic, by thinking about a team member in terms of their potential, we help them fulfil that potential. Sounds simple, but the reality is that leaders often think about people in terms of first impressions, hearsay, personal compatibility, and a whole raft of other, often superficial, factors.
In this episode we discuss some fascinating research on the Pygmalion Effect, share some examples and observations from our work with organisations, and discuss how leaders can use this understanding to help people become what they are capable of becoming.
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Thanks to our producer, Josh at JCALdigital.org
