In this episode, I have an insightful and wide-ranging conversation with Carol Houle, CEO of Inspire Digital Consulting. We explore her career journey across software development, lean supply chain transformation, cloud, and DevOps, and how these experiences led her to a central conviction: leadership is the primary bottleneck in digital transformation.
Carol traces her roots back to early exposure to TQM and W. Edwards Deming during her undergraduate studies and her work at Pricewaterhouse Consulting in the 1990s, where lean principles were applied to supply chains. As Carol moved into larger leadership roles, a consistent pattern emerged: transformation efforts stalled not because of teams or tools, but because leaders themselves were the constraint. Yet leadership is rarely examined.
Carol introduces her book and the Inspired Leadership Framework, which grew organically over a decade of observation, writing, and experimentation. Drawing from her experience spanning business, she distills leadership into measurable dimensions.
Looking forward, Carol connects leadership quality to the coming era of agentic AI. AI will amplify whatever already exists. Weak leadership, unclear purpose, or misaligned incentives will scale into systemic risk. She introduces the idea of “benevolent AI agents” that help detect bias, misalignment, and deviations from stated intent.
Show Notes:
You can learn more about Inspired Digital Consulting and take the Inspired Leadership Assessment here - https://inspiredigitalconsulting.com/
Carol Houle's LinkedIn - https://www.linkedin.com/in/carolhoule/
