How can the patient experience be redesigned to build trust? Albert Shum, CVP of Design & Content at Microsoft, rethinks the use of personal medical data. He explores inclusive design principles with Health2049 podcast co-host Bisi Williams as a way to dismantle systemic bias and empower the patient to have control of their healthcare journey.
Albert Shum
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Timestamps:
- Albert Shum’s design ethos. [02:58]
- Inclusive design principles that guided the redesign of Microsoft’s Xbox. [05:42]
- Albert Shum’s health scare. [8:50]
- The patient experience in 2049. [11:37]
- What happens when safety is not designed into healthcare? [15:29]
- Rethinking the patient experience around data. [16:31]
- Empowering the patient to feel confident. [18:35]
- What role does ethics play in design? [21:43]
- Dismantling systemic biases. [23:13]
- Using mindfulness to encourage healthy habits. [25:42]
- How does the manufacturing of feelings affect society? [28:01]
- We are in an era of mass producing feelings and behaviors. [31:01]
- Things to consider when creating visual experiences. [33:24]
