Can somebody tell me why we call all the important skills for relating to people and delivering great customer service “soft” skills?
In this episode, I chat about the pervasive problem in S&C and personal training where we diminish the importance of “soft” skills like critical thinking, communication, problem solving and intercultural fluency.
Worse, we write these off as “un-teachable” when these are very much skills that can develop with focused training and work (huh, kind of like exercise phys, programming, or nutrition).
Give this one a listen and check in with yourself on where you might diminish some of these skills or miss opportunities to work on them.
As always, let me know what you think and share with someone who might benefit from a listen!!!!
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