Episode 48: The concept of implementing a no-blame culture
So, focus on the problem, focus on fixing the problem. Focus on finding solutions to the problem, irrespective of how the problem was created, or who created the problem.
In this episode of The Wize Guys Podcast, Brenton Ward and Ed Chan discussed what the “No Blame” culture is all about and how implementing it in your organization can be a total game-changer.
Timestamps:
0:00 - Intro
0:35 - What is the 'No Blame' Culture?
2:05 - Reasons why you should create a friendly environment
2:56 - The importance of focusing on the problem
4:02 - How managing people affects work productivity
5:29 - The concept of maturity continuum from Dr. Stephen Covey's book Seven Habits of Highly Effective People
5:59 - Leadership = Interdependence
7:22 - How to become a better leader
#wizementoring #noblame #culture
Quotations:
“I often see accounting firms blaming people for problems and then often they don't know they're doing it, it's just through frustration. So, it's either in their face or their body language or when there's a mistake made.” - Ed Chan
“One of the biggest mistakes that managers make is blaming people for mistakes. It's really difficult because of the mistakes made by it. There's a domino effect all the way down the line. It's extremely frustrating. However, your role as a manager is to get the best out of your people.” - Ed Chan
“If you can create an environment where it's open and solution focus and people are looking for solutions rather than looking for problems, then you're going to have an abundant environment rather than a scarcity environment.” - Ed Chan
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Download the full transcript here.
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