In this episode, Peter Mohr talks with Bob Negan, whose ADD model offers a helpful framework for improving the customer experience. Pete and Bob discuss the hidden insights and strategies that may be hidden among your team — which is why it's crucial to open up communication and give all team members a chance to share their wisdom! The ADD model is a way to boost both clarity and buy-in among your team. Plus, it applies to your clients, vendors, and anyone else who's part of your enterprise. Tune in with Pete and Bob as they explore how team communication can make retail and service businesses stronger and more efficient.
Here are a few key ideas from our conversation that we dove into:
Customer experience
Problem-solving
Retail management
Brand relationship-building
Team empowerment
Communication framework
Team accountability
Here are a few notable passages:
1:10 The importance of a great customer experience — and how to provide it
2:33 The ADD model for team empowerment and problem-solving
4:18 Tapping into your team's full potential
7:35 How a communication framework supports accountability and clarity
10:34 Improving client and vendor relationships with ADD
To find out more about Bob and Whizbang, go to:
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Pete's Websites:
Pete-Mohr.com
The Exit Ready Business
Kolbe Coach
Simplifying Entrepreneurship
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