How do you build your dream team, a tribe of people working for you and want your company to be the best? Building your team and communicating in the right way establishes a powerful company culture.
In this week's episode of Ignite Your Estate Agency Sam and a very special guest, Louise Jones (Operations Manager at Ashdown-Jones) share easy steps to building your team the right way.
So if you are struggling with your recruitment, retention and reward structure, then listen back to the full episode and be sure to take some notes!
Episode 33 for more information about the process of hiring: https://podcasts.apple.com/us/podcast/033-the-ashdownjones-interview-process-how-to-find/id1569182048?i=1000544559793
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KEY TAKEAWAYS
➡️ Have questions ready for people who have a busy schedule… 15 mins of their time could equate to 1 hour of your time.. Planning and preparation goes a long way.
➡️ Relationships between your team members and managers should be a two way relationship especially when it comes to reviews, accountability and feedback.
➡️ Showing your team members it’s ok to make a mistake… Having the right culture of the balance between being challenging and being supportive cultivates honesty and loyalty.
KEY MOMENTS
✅ ‘Yes. It's all about growth, turnover, profitability, but actually, unless you can have people running with you then you'll just constantly be chasing those figures’
✅ ‘They don't know what a day of difficult calls or difficult viewings might look like. So having us on hand to be able to tell things too, who do understand, I can see that being really valuable’
✅ So we start off with the recruitment, which we did back in episode 33, and then we have an induction period of three months, which is a true induction of about a week. And in that week, it's quite intense training. We spend lots of time with lots of different people in the company.
✅untracked holidays… I approached the subject with Phil, not expecting him to say anything other than “No way, never”, and he came back the next day and said, “I think we should do it”.
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