In this week’s episode of Ignite Your Estate Agency Sam and Phil revisit our two wonderful guests - John DiJulius and Toby Salgado.
John is an internationally acclaimed expert and author of: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy.
Toby is a serial entrepreneur, investor, podcaster and adventurer. His own podcast has dominated the charts and has featured HUGE names like Grant Cardone and Brian Kurtz.
When you are ready here are 3 ways we can help you to IGNITE your agency.
1. Come see behind the scenes of AshdownJones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday
2. make sure you join us on our FREE webinar by signing up at https://www.ajmastermind.co.uk/doubleyourfee
3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing emma@ajmastermind.co.uk
Some key takeaways:
➡️ Don’t underestimate the importance of good customer/client service it could be the difference between losing or keeping your existing clients
➡️ Start off with a hard offer first to capture your client’s attention
Some great moments:
✅"...When you answer the phone if the person’s mood is 5/10, then our job by the end of the call is to get them to a 7 or 8/10 .."
✅"If someone lands on your website you have 3-5 seconds to capture them!"
Want to grow your agency with confidence?
Book a free strategy call with Sam
Get clear on what’s holding your agency back — and what to do about it.
https://www.samashdown.co.uk/call
Catch up on more episodes of Ignite Your Estate Agency
Smart, straight-talking strategies from the front line.
https://www.ajmastermind.co.uk/ignite-podcast
Request an AJ Mastermind brochure
Call 015394 40892 or email emma@ajmastermind.co.uk
Join our private Facebook group
Connect with growth-minded agency owners like you.
https://www.facebook.com/groups/ajmmforagencygrowth
Have a question?
Email Sam: sam@ajmastermind.co.uk
Email Phil: phil@ashdownjones.co.uk
Don’t miss our next live event
Find out what’s coming up:
https://www.ajmastermind.co.uk/events
