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Difficult conversations with employees and clients are inevitable.
These conversations could range from addressing a team member's poor performance or behavioral issues or managing missed deadlines or disagreements with a client.
They can get awkward and stressful, but avoiding them may cause bigger problems down the line.
In today's episode, our guest Sheila Lambert and I discuss these “difficult conversations”, and she shares valuable insights on making them less intimidating and more productive for all parties involved.
Sheila Lambert is the President and Founder of Lambert Leadership Coaching, LLC and she brings over 30 years of experience as a therapist and Executive Coach, empowering thousands of women who advanced in their careers and are at the forefront of their companies through self-discovery.
Sheila works creatively and collaboratively with organizations to help elevate and advance their leaders. Aside from having over 450 hours of academic training and over 1700 hours in ongoing continuing education training, Sheila has an MS in Organizational Leadership and an MS in Counseling.
She is a Licensed Counselor, a Certified Workplace Wellness Professional and a Stress Mastery coach. She is a COVID-19 Transitional Leadership Course graduate, which positions her to lead and support organizations strategically.
She is a Speaker and a Leader’s advocate. She supports and donates percentages of proceeds from her business to many nonprofit organizations, especially the Dana Farber Cancer Institute, as she has had many people in her life succumb to Cancer.
We discuss:
03:04 Preparing for difficult conversations with employees and clients to ensure positive outcomes
05:07 How to better understand and gaining perspective in difficult conversations
07:52 Real-life example of preparing for a difficult conversation and its outcome
12:41 How to support employees through difficult conversations
16:25 Effective ways to manage employee during company changes
19:50 Addressing disruptive behavior during meetings through structured conversations
22:02 Giving effective feedback in difficult conversations via neutral phrasing and objectivity
27:19 Guidelines for navigating cultural differences during difficult conversations
33:06 The immediate and actionable next step to take to make difficult conversations easier
Resources:
Sheila Lambert, President and Founder, Lambert Leadership Coaching, LLC:
https://lambertleadershipcoaching.com/
LinkedIn:
https://www.linkedin.com/in/sheila-lambert-ms-mladc-lcs-cwwa-3a074531/
Email:
sheila@lambertleadershipcoaching.com
Program:
Rise Up: A Women’s Leadership Program for Women on the Rise - A strong program designed to deepen your leadership skills, execute your impact and accelerate your career!
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