Today's guest, Rachel Jury, is winner of the National Diversity Award 2018 for positive role model for disability.
She tweets as @Rocking2Stomas, and refers to herself as one of the community of ‘Double Baggers’.
I’m looking forward to helping break a few more taboos by hearing Rachel's story today.
Lemon lightbulbs 🍋💡🍋s
- We all need purpose – it is not about ‘catastrophising’, it is about compassion and being supported to move on with our lives
- Don’t assume that because you have said the words, the other person has understood, processed the news, consented
- If people get given life-changing news, they deserve a follow up. How are they coping? Do they need any support?
- Some subjects are taboo and need to come out of the closet.
- Don’t just concentrate on the medical, the physical. Ask real questions like “how is your sex life?”
- Healthcare professionals are afraid of getting out of their depth if people ask ‘real’ questions and they don’t know how to answer / explore honestly. They need training to be able to support people properly.
- Healthcare professionals can assume they understand – but having lived experience brings a whole new perspective. You really can’t! Just listen!
- You need to meet people where they are. People will have a very different capacity for taking in detail and engaging with it – different individuals, but also the same individual at different points in their life.
- Being bold makes an impact – people remember. Changing a stoma bag on stage!
- The importance of connecting with others and finding your tribe.
- Helping people walk in your shoes. They will remember the experience!
- Trust people. It is so humiliating when they do not believe what you are saying.
- Don’t have assumptions and expect people to fit into your boxes.
- Unsung heroes. Remember the people in the NHS who are not doctors or nurses but make a huge difference to patient experience – the cleaners, the porters … anyone with compassion!
- Little things matter. Little acts of kindness. A bit of banter. Humanity.
- Talk to me! I can tell you how to improve. You don’t need a formal system, just come and chat to me. Listen.
- Coproduction - it matters. I can help you!
- Language and terminology. If you get it wrong, it is at best confusing, at worst dangerous!
- Good practice is catching. Let’s be generous in spreading the word about what works and what matters.
- A Wild Card party. … Ooh, I like the sound of that!
We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.
I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.
Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.
