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Building Products with Your Customers

In this episode, Jim interviews Mark Engels, CEO of ePayPolicy, a modern payments platform built for insurance carriers, brokers, and agencies. Mark shares insights on why businesses should build products with their customers rather than for them. He explains how ePayPolicy collaborates with agencies to streamline payments, automate reconciliation, and improve efficiency. The conversation dives into digital transformation in insurance, the importance of customer-driven innovation, and the evolving landscape of financial technology.

Takeaways

• ePayPolicy is a modern payment platform designed for the insurance industry, helping agencies streamline transactions.
• Mark emphasizes the importance of building products with customers to solve real problems efficiently.
• The insurance industry still heavily relies on paper checks, creating operational bottlenecks.
• ePayPolicy developed solutions for automating check reconciliation and outbound carrier payments.
• The introduction of CheckMate and Payables Connect simplifies financial workflows for agencies.
• AI-driven automation is helping agencies reduce manual work and improve accuracy in payment processing.
• Mark advises agencies to map out their digital transformation journey to stay competitive in a rapidly evolving industry.

Resources from Mark

ePayPolicy - Finance Connect
ePayPolicy
LinkedIn
Microsoft Power BI
Younger Next Year by Chris Crowley and Henry S. Lodge

About Mark Engels

Mark Engels is the CEO of ePayPolicy, a leading payment platform built specifically for insurance agencies, brokers, and carriers. With over 25 years of experience in the payments industry, Mark has held leadership roles at HyperWallet (acquired by PayPal) and PayPal, overseeing sales and growth initiatives. His expertise in digital transformation and financial technology has made him a key player in modernizing payments within the insurance industry.

ePayPolicy 
The simplest solution for insurance agents to collect credit card and ACH payments