Overservicing patients is an important topic for so many reasons...
In this episode Shaun and Bo explore the various reasons why therapists AND patients fall into this trap, and discuss why it is a major problem for the patient but also from a legal and ethics perspective for the therapist.
Treatment packages, paying in advance, scheduling multiple appointments at once and chasing rebooking rates can all be a cause for overservicing.
This is one that every therapist needs to listen to.
