A Discussion on Client Relationships and Business Strategies
We welcome back to the show Missy Megginson of Schedulicity.
This casual episode discusses setting up efficient and effective business systems and boundaries, emphasizing personalizing interactions with individual clients.
Touching on early morning client interactions, strategies like redirecting behavior, moderation, and sticking with core business principles, we highlight the importance of staying proactive and building systems for a smoother client experience.
We also delve into cancellation policies, having business checks and balances, and the significance of viewing the business holistically rather than focusing on individual missteps.
From sharing personal experiences to providing helpful tips, our conversation covers an array of practical insights for any entrepreneur navigating the Hair and Beauty industry.
00:00 Introduction and Guest Welcome
00:16 Discussing Client Boundaries and Systems
00:48 Thanksgiving Experiences and Family Time
02:26 Transitioning to Holiday Season and Boundaries
03:11 Struggles with Maintaining Boundaries
04:58 Exploring Solutions for Boundary Issues
08:46 The Importance of Communication Channels
17:56 Strategies for Redirecting Client Behavior
25:48 The Importance of Business Skills in the Hair Industry
27:26 Taking Ownership of the Business Side
27:41 Learning Business from Franchise Ownership
28:16 The Importance of Systemization in Business
29:13 Applying Universal Business Practices to Your Craft
29:45 The Power of Systems and Boundaries
31:14 Creating a Better Experience for Your Clients
31:45 The Role of Communication Systems in Client Experience
33:07 The Importance of Conveying Policies to Clients
34:08 The Debate on Posting Policies on Social Media
37:08 The Value of Long-Term Client Relationships
51:18 The Impact of Boundaries on Client Relationships
52:45 The Importance of Clear Communication Channels
56:19 The Importance of Regularly Checking Your Schedule
57:28 The Power of Proactive Communication with Clients
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