Todd & Jen talk about what a real education program looks like.
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We kick off by making sure the definition of education is understood both so that as business partners they're on the same page and second so that the salon team knows what's expected.
Maintaining a beginner's mindset. You can ALWAYS learn something from ANYONE if you don't have a bad mindset.
Why "watching each other" is a bad game plan and doesn't work.
Stop assuming that you're supposed to know everything.
How they employ constructive criticism with candor.
Why the Hello education program is not for everyone, and we love it that way.
Resources needed to educate.
Bad educators make things about them.
The importance of being able to pivot and adjust as an educator.
Hello Hair Co and weekly classes.
Leveraging a contagious atmosphere.
Why the 'owner' doesn't need to be the center of attention.
How much coaching and mentoring goes into running and building a team. (If you want it to actually work.)
Education is more than learning to do a haircut. Components like consultation and posture often get overlooked.
Opening your mind and being OK with not being great at something.
An honest effort is a requirement.
Not everyone makes it through our education program. There's an expectation of advancement.
What shadowing looks like at Hello. It's NOT doing other people's shampoos and sweeping. It's learning, experiencing, conversing, and growing so that you can take new ideas back to your salon home and apply them.
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