In this episode, Dan and Tracey discuss “What is Innovation”, they discuss some common misconceptions and how person-centred innovation is the future.
Here is a taste of what Dan and Tracey cover in the conversation
- Innovation is about amazing customers with something that they can't imagine ever having lived life without
- Why person-centred innovation is the future
- Innovation is more about execution than being first to market with a new concept
- It's not just about AI and sexy new things, innovation can be just about creating better services and experiences through innovative service design
- Innovation is a change for a good reason, and it doesn't need to be something new; it can be pragmatic and practical to people.
- Innovation is about understanding the problem and finding the solution to that problem.
- Moving your services to an online form on your website, is not innovation, its most like just moving your experience to a different channel and can sometimes put the effort onto your client
Link from the episode
- Article about ‘Why innovation isn’t just about shifting your services online’ by Dan on Pro Bono Australia: Click here
- The 'Innovate For Impact Self Assessment': Click here
- Impacto Consulting on LinkedIn: Click here
