Dan Bentley & Tracey Newman unpack what the difference is between a client-centred strategy vs a traditional strategy. The benefits for your organisation in having a client-focused strategy, and some tips on how you can get started.
Here’s a taste of what Dan & Tracey cover during their conversation:
- The significant benefit of having client centered strategy versus traditional strategy.
- The importance of aligning your overall strategy and your services, to ensure both are pointing in the direction of creating a person-centred organisation.
- How involving your clients in your strategy creation can make a really big difference for the board and will create a much more effective strategy.
- How Dan previously helped a community legal centre’s leadership team to create a client-centred strategy, by bringing the client’s stories and challenges into the process and what benefits it had.
- The quality of services you’re able to create and the quality of the organisation that you’re able to build, plus how this type of strategy can help you to be compliant.
- How to get started building your very own ‘client centred strategy’: By bringing the stories of the client into the room.
Links from the episode
