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In this episode, Banoo sits down with David DeWolf, President and CEO of Knownwell, to talk about what it really takes to move from AI experimentation to AI-powered transformation. With 75% of firms now supporting GenAI (per the 2025 SPI Maturity Benchmark report), the question isn't if—it's how you adopt it in a way that drives real results.

David shares battle-tested insights and how Knownwell is helping service firms operationalize AI to strengthen relationships, prevent churn, and work smarter at every level. Here’s what you’ll learn:

• Why every relationship-driven firm needs a rock-solid operating model before layering on AI.
• How AI becomes your “Iron Man suit”—amplifying consultants with real-time sentiment and risk detection.
• Why the future of insight is natural information, not rigid data models.
• How businesses of the future will improve retention and growth over time.
• The winning formula: empower individuals from the ground up while transforming your operating model from the top down.

Want more insights from David? Discover Knownwell and check out his podcast, AI knowhow.

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