👉Sign up for Kathi’s newsletter here👈
For some reason, Kathi and Mike have both been witnessing a lot of disturbing customer treatment lately. This week, we share a few stories and then discuss how that’s a losing proposition in today’s retail environment.
Then, we discuss why it’s important to have a written social media policy and some training to mitigate online crisis management.
And finally, Google Business Profiles are giving users another way to connect with their customers.
Music segment:
Midnight Special: Rick Derringer and Edgar Winter GroupÂ
👉Sign up for Kathi’s newsletter here👈
Got a question? Email either (or both) of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
