This week, we dive into some real-time stories of customer experience at dealerships. Both of us have noticed a deterioration of general behavior within the interactions between dealership personnel and customers and we’re a little worried about where we go from here.
Takeaway: Be truthful with the customer.
Music:
If you're a car person (worked/working in dealerships like us) we want to hear from you. Email either (or both) of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
