If you have one or more clients, It's a guarantee that you will have to have a difficult conversation with them! This is because they might be having problems on their side and now they are looking for someone to blame! In today's episode, we're tackling the art of handling difficult conversations with clients. From frustrations to non-payments, we've all been there.
Here are five essential tips to expect that will help you navigate those conversations like a pro:
1. Importance of taking responsibility, even if it's not your fault.
2. Why you need to define the outcome you want from the call before the conversation.
3. Why you need to get on a call instead of solving the problem via email or messages
4. Importance of listening actively and letting clients feel heard.
5. Why you don't have to take things personally when dealing with a frustrated client
If you enjoyed this episode and it inspired you somehow, I’d love to hear about it and know your biggest takeaway. Take a screenshot of you listening on your device, post it to your Instagram Stories, and tag me on all socials https://linktr.ee/khairyvarre
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