Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.
Topics Include:
Communication with customers (4:51)
Providing value to customers through technician execution (7:43)
Setting expectations and obtaining reviews (10:12)
Customer loyalty letters, and reviews platform (14:57)
Improving customer service (23:55)
Handling customer cancellations (26:59)
Improving customer retention through data analysis (33:43)
