After some years as an agent or advisor in a contact centre you may well aspire to management.
What will that promotion give you? Who will you be reliant on for some of your salary and bonus? How will you balance the tasks and team management, with the driving of performance?
This podcast will help you decide if being a team leader or manager is really for you and also suggests possible other routes.
Find more useful and essential contact centre development from realitytraining.com
