"We (the insurance profession) might get it right 98% of the time, but the 2% we get wrong, we get really wrong!"
Belinda Scott believes it is a privilege to hold insured’s hands through troubled times but she is critical of our increasing habit of sitting behind a computer and send emails. She believes work enjoyment is a direct result of getting to really know clients, finding common interests with them, learning from them and creating relationships. In her words, “I can’t make insurance ‘sexy’. If you want to enjoy your job,…get out and (get to) know your Clients.” That client focus has enabled her to create an extraordinarily success insurance brokerage.
Take-aways:
Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.
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