"All of the magic, all of the solutions, all of the opportunities are in the negative comments, the detractor comments from Clients."
Roger Abel has a genuine interest in people and commerce and believes that has propelled him to seek opportunities and beneficial change. Growing Rothbury from 7 staff and one office to over 400 people and 25 offices, Roger discusses the important aspects of culture, technology and how net promoter scores changed the business and its relevance to its Clients.
Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.
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