On today’s show we talk about the power of perspective.
Robin Osborn has a 33-year history of being at the helm of her small family business in Southern California. Her remarkable entrepreneurial journey started at the young age of 21! She managed over 40 employees with a current employee retention record of over 30+ years. She has an intuitive understanding of both the employee’s and customer’s needs.
As a consultant, she provides the secrets to strengthening key components of a business. She helps leaders discover a simple yet powerful way to run a company providing a path for more focus, growth, and enjoyment.
Key Takeaways
How we get ahead of fire fighting in organizations?
- Leaders must focus on prioritizing and delegating tasks.
- Take time to understand the actual problem.
What can leaders do about false alarm emergencies?
- Utilize DISC, a powerful tool to create cohesiveness and understanding of each leader.
- Focus on the outcome first. An issue can have many different issues wrapped inside of it but what are we actually solving?
- Avoid the crazy 8, when everyone is spinning around without really understanding the problem.
- Make a decision while also training everyone around you to help solve the problem. Delegation is critical to avoiding fires.
How to get to root cause of problems organizations face?
- Create better meeting that have a clear agenda.
- Use the 5 WHY? Ask why 5 times during a meeting. to help spark curiosity and problem solving.
- Have difficult conversations.
Why do people avoid have difficult conversations?
- They don't feel safe having them.
- Leaders must create a culture of trust even in conflict and they have to be comfortable with difficult conversations.
How do you turn around unhealthy behaviors from employees without seeming negative?
- As an executive it starts with you. Base your feedback on the company values.
- Show you care about your people and consistently let them in on what they are doing well.
- Ask open ended questions to let them know where you’re coming from.
- Be impeccable with your word. The more a leader is willing to work on improving themselves the better they can connect and lead others.
How can an organization hire for culture as well as skill set?
- Be clear during the hiring process about the core values of the company.
- Ask potential employees open questions about their values to make sure they’re a good fit.
- Interview with the right questions and really listen to the answers.
- Avoid hiring too fast. Take time and do multiple interviews if needed.
How do you approach someone with a different conversation style?
- Refer to the Five Dysfunctions. First, we must have the foundation of trust. Then we do want healthy conflict in a team to make good decisions.
- Make the space safe to disagree and make sure everyone knows conflict is not personal.
- Start recognizing the conversation styles of others. Make an effort to come to another
Top Takeaways
- Look at yourself in the mirror and ask yourself if you’re in alignment with your values and aspire to be your best self.
- To learn more about DISC, check out Robin’s website at https://robinosborn.com/
Ways to Connect with Robin Osborn:
Website: https://robinosborn.com/
LinkedIn: https://www.linkedin.com/in/robinosborn/
