Phoenix Jackson is an award-winning social entrepreneur, tech investor, author, and speaker. She’s also the founder and Chief Communications Officer of Phoenix Effect, a 16 year old global Public Relations and Marketing firm. Passionate about empowering her clients to be influential through entrepreneurship, Phoenix has worked with many small business owners, nonprofits, professional athletes, entertainers, authors, speakers, and politicians in helping them manifest their business goals.Our social media environment has made it more common to see companies face disparaging conversations on social media. In our interview, we discussed how companies can effectively handle negative press from social media and strategies to avoid facing these issues in the first place.Key takeaways from our conversation today, include:Why social media has exacerbated an existing cultural trend of spreading negative stories prior to confirming accuracy.Tips for assessing risk when navigating politically charged company decisions.Best practices for responding to negative reviews and angry customers. Learn more about Phoenix Affect https://www.thephoenixaffect.comLearn more about Project Genetics at https://projectgenetics.com Learn more about your ad choices. Visit megaphone.fm/adchoices
