This is sort of a follow-up to a recent episode about navigating the challenging emotions you experience in the service dynamic. The service exchange is ultimately about facilitating positive emotions in the people we serve. This episode looks at the skills we need and challenges we face in trying to elevate the experience of others.
Other Discussion Points:
- Think you love "making people happy"? Well, that good intention isn't always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others.
- The art (and supreme challenge!) of sympathetic joy (Mudita in Buddhism). Learn how to deal with jealousy, envy and the general annoyance we feel towards people that are happier than we are.
- Take the pressure off of yourself and expand your idea of what "making your customers happy" needs to look like.
- Why does service cause us to abandon our own needs? Override that and ultimately empower yourself to serve better.
- A simple question to ask yourself after each encounter in order to create more consistent habits of being present and making the most of an encounter.
- Learn how to avoid unexpected mistakes we make when we think we're being curious, inquisitive listeners.
Go Deeper Into The Mindful Service Movement:
Explore The Book ToC w/ Live Content Links
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Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free
