Ready to learn how to turn a potentially frustrating conversation about increased rates into more opportunities? In today’s episode, we are getting into the delicate art of handling insurance rate increase calls with grace and empathy. We share our step-by-step process to turn potentially contentious conversations into opportunities for education and understanding. We know how hard rate increase calls can be and by popular demand, we are here to share what has helped us gain the trust of our customers and reduce the stress for our agents.
HIGHLIGHTS
00:00 Introduction
01:45 Bridging the communication gap of the rate increase to lower stress for both the consumer and the agent.
04:00 Gracefully Empathetic is the heart of customer service.
07:00 Raising rates, raising understanding: A strategic path for dealing with upset customers.
18:30 Unlocking opportunities with clever ways to approach the “ask” with customers.
22:15 Gaining a heart-centered business by cultivating genuine care for customers.
RESOURCES + LINKS
Watch the full episode on YouTube: HERE
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