Scott Akin is the owner of Elevator Sill Solutions by Archi-Tread, a manufacturer and installer of elevator cab and hoistway sills. Scott has been in the elevator industry over 30 years, starting at the bottom and working his way up in manufacturing. Scott first worked for a family-owned elevator manufacturing business, and after selling, he started his own company. With the intent to reinvent how this industry approaches the challenges with elevator sills both new and existing. Scott fully understands the value of creating and maintaining relationships and is a firm believer in being honest even though it may not be what the customer wants to hear.
Show notes:
0:00:00 Introduction
0:01:41 Scott Akin welcome and background
0:02:02 How Scott got started in the elevator industry through his wife's family business
0:09:02 Scott's work on Statue of Liberty elevator modernization projects
0:11:05 Impact of family business consultant on Scott's approach
0:13:15 Challenges of multi-generational family businesses
0:16:38 Importance of communication and relationships in business
0:20:01 Scott's experience transitioning to owning his own business
0:22:53 Origins of the ArcaTread sill overlay system concept
0:27:03 Benefits of the field retrofit approach for sill replacements
0:31:38 Advantages of Scott's system for labor costs and installation time
0:34:32 Solving unique challenges with the overlay system
0:35:04 Most important lesson learned: building relationships through honesty
0:37:06 Advice for those new to the elevator industry
