We virtually met with Tony Johnson, owner of Ignite Your Service. He is a customer experience expert, trainer, author, and podcast host. Tony walks us through recruiting in the modern era and employee appreciation strategies.
In this episode Tony answers:
- How are some management practices antiquated and outdated? (6:07)
- Do we need to see a change in cultural expectations of consumers to be met with what is realistic? (11:08)
- How should shift their focus to the early employee experience from the recruiting process? (15:13)
- When and why do pizza parties come off as disingenuous? (20:31)
- Thinking of recognition as three-dimensional, why are pizza parties an ineffective stand-alone recognition strategy? (26:17)
- What are some of the biggest blind spots when it comes to employee engagement and customer service? How can people overcome these blind spots? (30:50)
- How can you foster a culture in which leaders are involved and connected with all employees? (34:10)
If you are looking for more discussions and resources, join our LinkedIn group at https://www.linkedin.com/groups/9133023/
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