One of the critical success factors for a law firm is providing a great customer experience in a PROFITABLE way. Far too many firms are trying to duplicate what major brands are doing and losing because what they need is not to copy the tactics but to copy the "science & logic" behind WHY the big brands do what they do.
John is a former employee of the world-class 5-star Four Seasons hotel, and he shares many great tips on how to turn your customer service experience into a 5-star service. Enjoy the tips.
#businesstalklibrary #businessoflaw #law #finance
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