"Soon as my hand went through the window, I felt a leg and I just remember my first thought being, 'Damn, they’re in here.’"
From navigating the route to a scene to getting on gear and operating equipment, first responders know on each call that an untold number of factors may be working against them. They’re programmed, both innately and through extensive training, to improve or fix a complicated situation, and this mentality is undoubtedly what fuels their ability to deal with the difficult day in and day out. But what happens when everything goes exactly to plan – and the outcome still isn’t what they wanted?
Join former firefighter/paramedic Phil Klein as he talks to Captain Brian, a 19-year veteran of the fire service, to discuss how a call gone right still led to a troubling end when he and his crew were called to a working fire at the home of a family of five. He addresses how disheartening a call like this can be to first responders, the toll it can take on their mental health, and the importance of accepting the mind’s “normal reaction to an abnormal situation.”
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