Description

In this episode of Agents of Nonprofit, I talk with Marco Campana, a Digital Strategy and Communications Consultant for Immigrant & Refugee serving organizations. Marco works to help staff in these agencies build their digital capacity by harnessing the communications & network potential of web and social media in their work.

Topics we cover include:

• Starting with the technology knowledge users already have rather than trying to educate from scratch
• The wide range of tools that work best for serving the settlement of newcomers
• Taking accessibility and language into account when creating forms and how technology can help with that
• Using Salesforce (or other CRMs) for Client Journey Tracking, Intelligence Gathering and more, beyond simple reporting
•  The BabyCenter.com approach to guiding a client along a journey from start to finish

To learn more and connect with Marco Campana:

Marco Campana on LinkedIn

Marco’s Website - Marcopolis.org

Knowledge Mobilization for Settlement Website

If you enjoyed this podcast, please consider leaving a review on Apple Podcasts, or your preferred podcast player. Thank you kindly!

Support the show