Welcome to The Power Lounge. This week, host Amy Vaughan sits down with Holly Fisher, founder and CEO of Fisher Creative Marketing and a certified “Unreasonable Hospitality” coach. They explore how hospitality can become a key marketing strategy, even in an era dominated by automation and AI.
Holly shares her transition from traditional marketing to embracing hospitality as a core business approach. Through practical examples, Amy and Holly demonstrate how sincere, thoughtful gestures can drive word-of-mouth referrals, enhance client loyalty, and differentiate your business across various industries and sizes—all without significant costs or time investments.
If you’re aiming to convert customers into dedicated advocates or want to understand the impact of small, deliberate actions, this episode provides actionable insights. Join us in The Power Lounge to learn how hospitality can elevate your marketing efforts.
Chapters:
00:00 - Introduction
01:30 - Value-Driven Marketing Conversation
05:18 - "Human-Centric Customer Experience Strategy"
07:52 - Accessible Hospitality for All Businesses
12:01 - Intentional Scheduling for Connection
13:58 - Glove Box Surprise Gesture
19:51 - Connecting Remotely Through Thoughtful Gestures
23:40 - Redefining Hospitality Beyond Service
24:57 - "Managing Project Touchpoints Post-Completion"
29:53 - Unreasonable Hospitality in Practice
30:53 - The Power of Listening in Business
36:44 - "Small Steps for Big Changes"
40:21 - "Effective Messaging Beats Viral Hype"
41:49 - "Collaborative Women, Sacred Space"
44:56 - Disney Map Mishap Resolution
47:38 - Everyone's in Hospitality
49:12 - Outro
Quotes:
"Hospitality isn’t about surprise and delight as a one-off tactic; it’s a mindset that consistently makes people feel valued."- Amy Vaughan
“We’re all in the hospitality business. No matter your industry, it’s the small, intentional gestures that turn customers into lifelong advocates.”- Holly Fisher
Key Takekaways:
Human Connection is Your Secret Weapon
Hospitality = Marketing
Small Gestures, Big Impact
Active Listening is Everything
Systematize Kindness Without Losing Heart
Digital Doesn’t Mean Distant
Hospitality is Everyone’s Business
Play the Long Game
Connect with Holly Fisher:
LinkedIn: https://www.linkedin.com/in/hollyannfisher/
Website:https://fisher-creative.com/
Connect with the host Amy Vaughan:
LinkedIn: http://linkedin.com/in/amypvaughan
Podcast:Power Lounge Podcast - Together Digital
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