When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation. So many organizations provide a poor experience that is painful and frustrating for their customers. But we have the technology now for customer service to be exceptional.
My next guest on the Fintech One-on-One podcast is Dan Michaeli, the CEO and Co-Founder of Glia. They have technology that can make customer service extraordinary every time and they are 100% focused on financial services.
In this podcast you will learn:
- The founding story of Glia.
- The three core components of digital customer service.
- What banks and credit unions do well when it comes to digital customer service.
- What they are doing poorly.
- The core piece that fintechs get wrong.
- How Glia's call center offering works.
- How they transition from an online chat to a live person.
- What they are doing with automation.
- Dan's thoughts on ChatGPT and its relevance to what they offer.
- What the early days of the pandemic were like for Glia.
- Why they established a CUSO (Credit Union Service Organization).
- The geographic footprint of Glia.
- The scale they are at today.
- His vision for the future of customer interactions.
Connect with Dan on LinkedIn
Connect with Glia on LinkedIn
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